From Damage to Recovery. Restoration connections made simpler.
FOR RESTORATION CONTRACTORS

Pay per Booked Restoration Appointment

Before choosing appointment-based billing, clarify which confirmation and qualification conditions make a visit billable. The applicable rate, billing event and cancellation or dispute treatment must be stated in your final written arrangement.

Illustration of price the appointment definition, not just a time slot.
MAKE AN INFORMED NEXT STEP

Price the appointment definition, not just a time slot.

Review the service, property contact, scheduled time, time zone and confirmation conditions required for a billable appointment.

Request the applicable price for your service, market and property type. Do not infer a rate or authorize charges simply by viewing this page.

Illustration of a contractor planning conversation
DETAILS THAT MATTER

Three points to review

Turn each card to read the details before your next conversation. Keep the relevant enquiry reference, service details and a short timeline together before starting the conversation. Explain what you want to clarify and record the agreed next steps so the people involved can follow up with the same information.

Illustration for a defined appointment

A defined appointment

A defined appointment

Review the service, property contact, scheduled time, time zone and confirmation conditions required for a billable appointment. Keep the property address, contact person, agreed time and access instructions with the enquiry.

Illustration for a written rate

A written rate

A written rate

Request the applicable price for your service, market and property type. Do not infer a rate or authorize charges simply by viewing this page.

Illustration for changes and no-shows

Changes and no-shows

Changes and no-shows

Clarify how reschedules, cancellations, unsuccessful contact and no-shows are reviewed under the agreement. Keep the property address, contact person, agreed time and access instructions with the enquiry.

BEFORE YOU DECIDE

Questions to bring to the contractor team

What details are confirmed for a restoration assessment appointment?

Review the service, property contact, scheduled time, time zone and confirmation conditions required for a billable appointment.

Where should my agreed restoration lead rate be recorded?

Request the applicable price for your service, market and property type. Do not infer a rate or authorize charges simply by viewing this page.

How should appointment changes and missed visits be recorded?

Clarify how reschedules, cancellations, unsuccessful contact and no-shows are reviewed under the agreement.

How can I match a restoration lead charge to its original enquiry?

Keep the appointment, lead, price snapshot and invoice references together. Record outcomes and submit specific evidence if a charge needs review.

How do I recommend another restoration specialist?

Open Discuss a partnership and complete the specialist referral form. Include your business details, the recommended contractor’s expertise and contact information, and the homeowner’s project and property ZIP code. Submit a specialist referral

Which details help the team review my referral?

Describe the work you handle, the extra service the homeowner needs, how you know the recommended specialist and why their experience fits the project. Add contact details with the permissions requested in the form. Submit a specialist referral

What should I check on a lead or appointment invoice?

Match each line to its lead or appointment reference, the agreed billing event and the applicable amount. Keep the invoice and supporting account records together.

How do I raise a question about a billing entry?

Provide the invoice number, lead or appointment reference and the item you want reviewed. Include the written terms and a clear explanation of the discrepancy.

Which pricing terms should I record before purchasing leads?

Ask for the delivery type, price, billing event, payment timing and review process in writing. Keep the dated terms so later invoices can be checked against the same agreement.

How should I report a possible duplicate charge?

List the related references, dates and invoice entries, and explain why they appear to concern the same opportunity. Submit those details for the account team to review.

YOUR CONTRACTOR PARTNERSHIP

Find the information you need before your next step.

Review how enquiries are qualified, how exclusive and shared arrangements work, and what your business needs for verification. Use these pages to prepare clear questions about pricing, appointments and account activation.

Illustration of a contractor reviewing partnership information