One recipient
One recipient
Confirm that the enquiry is assigned to one contractor for the agreed distribution cycle. Ask how access, delivery attempts and duplicate enquiries are recorded.
FOR RESTORATION CONTRACTORS
Exclusive Restoration Lead Arrangements
Share your service capabilities, operating territory and current capacity with the partnership team to discuss the next steps.
MAKE AN INFORMED NEXT STEP
A clear definition of exclusivity comes first.
Confirm that the enquiry is assigned to one contractor for the agreed distribution cycle. Ask how access, delivery attempts and duplicate enquiries are recorded.
Identify the services, exact ZIP codes and property types included in your purchasing rules. A city name alone is not a precise coverage boundary.
DETAILS THAT MATTER
Three points to review
Turn each card to read the details before your next conversation. Keep the relevant enquiry reference, service details and a short timeline together before starting the conversation. Explain what you want to clarify and record the agreed next steps so the people involved can follow up with the same information.
A defined territory
A defined territory
Identify the services, exact ZIP codes and property types included in your purchasing rules. A city name alone is not a precise coverage boundary.
A price you approve
A price you approve
Review the applicable rate and the event that creates a charge. A delivered enquiry, an accepted lead and a booked appointment are different events.
YOUR PLANNING GUIDE
Work through the important questions
Move through the guide using the left and right arrows. Choose the sections relevant to the question you are trying to answer, then keep a short list of points to discuss. Compare the guidance with your property details or business profile and record the information you need before deciding on the next step.
STEP 01
One recipient
Confirm that the enquiry is assigned to one contractor for the agreed distribution cycle. Ask how access, delivery attempts and duplicate enquiries are recorded. Compare the requested work, property location and contact information with your company’s services and operating territory. Review how the enquiry is delivered and followed up, and keep the qualification details, distribution arrangement and outcome notes with the lead reference.
STEP 02
A defined territory
Identify the services, exact ZIP codes and property types included in your purchasing rules. A city name alone is not a precise coverage boundary. Include exact ZIP codes, dispatch boundaries, working hours and the number of projects your team can support. Review travel time, equipment and existing work before expanding the area, and update the profile when your operating capacity changes.
STEP 03
A price you approve
Review the applicable rate and the event that creates a charge. A delivered enquiry, an accepted lead and a booked appointment are different events. Keep the agreed delivery type, applicable price and charge reference together so each item can be reviewed against the enquiry. Ask how account limits, invoice questions and any adjustments are recorded, and keep your team’s purchasing preferences current before changing a plan.
STEP 04
A reviewable record
Keep the lead reference, qualification summary and any issue evidence. Use the dispute process and deadlines stated in your signed agreement. Keep the relevant enquiry reference, service details and a short timeline together before starting the conversation. Explain what you want to clarify and record the agreed next steps so the people involved can follow up with the same information.
KEEP EXPLORING
Useful reading for your business
Explore related guides on coverage, qualification and commercial arrangements. Choose the sections relevant to the question you are trying to answer, then keep a short list of points to discuss. Compare the guidance with your property details or business profile and record the information you need before deciding on the next step.
Get more water damage opportunities
Review your scope, coverage and response process. Describe the source if known, when the water appeared and the rooms or materials affected. Ask how moisture will be measured, which extraction or drying tasks are proposed and how related repairs will be coordinated with the source of the problem.
Read the guide →Exclusive vs shared leads
Compare distribution rules and purchasing expectations. Compare the requested work, property location and contact information with your company’s services and operating territory. Review how the enquiry is delivered and followed up, and keep the qualification details, distribution arrangement and outcome notes with the lead reference.
Read the guide →Expand your service area
Plan dispatch coverage around your team’s capacity. Include exact ZIP codes, dispatch boundaries, working hours and the number of projects your team can support. Review travel time, equipment and existing work before expanding the area, and update the profile when your operating capacity changes.
Read the guide →
How booked appointments work
Clarify confirmation, access and appointment outcomes. Keep the property address, contact person, agreed time and access instructions with the enquiry. Record updates and follow-up notes in one place, and confirm who will communicate any changes so the household, business and assessment team can plan around the visit.
Read the guide →Choose a lead provider
Ask for clear qualification, delivery and billing rules. Compare the requested work, property location and contact information with your company’s services and operating territory. Review how the enquiry is delivered and followed up, and keep the qualification details, distribution arrangement and outcome notes with the lead reference.
Read the guide →
What makes a qualified lead?
Understand contact, service and location checks. Compare the requested work, property location and contact information with your company’s services and operating territory. Review how the enquiry is delivered and followed up, and keep the qualification details, distribution arrangement and outcome notes with the lead reference.
Read the guide →How lead billing works
Separate billable events, prices and invoice records. Keep the agreed delivery type, applicable price and charge reference together so each item can be reviewed against the enquiry. Ask how account limits, invoice questions and any adjustments are recorded, and keep your team’s purchasing preferences current before changing a plan.
Read the guide →Lead generation options
Review enquiry sources against your business needs. Compare the requested work, property location and contact information with your company’s services and operating territory. Review how the enquiry is delivered and followed up, and keep the qualification details, distribution arrangement and outcome notes with the lead reference.
Read the guide →BEFORE YOU DECIDE
Questions to bring to the contractor team
How many contractors receive an exclusive restoration lead?
Confirm that the enquiry is assigned to one contractor for the agreed distribution cycle. Ask how access, delivery attempts and duplicate enquiries are recorded.
How do I define my restoration lead service territory?
Identify the services, exact ZIP codes and property types included in your purchasing rules. A city name alone is not a precise coverage boundary.
How do I approve the price before purchasing restoration leads?
Review the applicable rate and the event that creates a charge. A delivered enquiry, an accepted lead and a booked appointment are different events.
Which records should I keep for a restoration lead enquiry?
Keep the lead reference, qualification summary and any issue evidence. Use the dispute process and deadlines stated in your signed agreement.
How do I recommend another restoration specialist?
Open Discuss a partnership and complete the specialist referral form. Include your business details, the recommended contractor’s expertise and contact information, and the homeowner’s project and property ZIP code. Submit a specialist referral
Which details help the team review my referral?
Describe the work you handle, the extra service the homeowner needs, how you know the recommended specialist and why their experience fits the project. Add contact details with the permissions requested in the form. Submit a specialist referral
How do I describe my company’s fit for exclusive leads?
List the services you perform directly, the property types you handle, the areas you cover and your response hours. Use these details to explain which opportunities fit your crews.
Which records should I keep when discussing exclusive leads?
Keep the relevant lead or referral reference, written terms, contact notes and agreed next steps together. These records help the contractor team follow the history of your question.
How should I prepare questions about exclusive leads?
Start with the part you want to clarify, such as qualification, service fit, scheduling or account handling. Include a specific example and the outcome you want the team to explain.
Where can I update the business details used for exclusive leads?
Open Profile settings to review your registered name, company, email and phone. Use Complete profile to update the service, territory and operating details that support the discussion.
YOUR CONTRACTOR PARTNERSHIP
Find the information you need before your next step.
Review how enquiries are qualified, how exclusive and shared arrangements work, and what your business needs for verification. Use these pages to prepare clear questions about pricing, appointments and account activation.
